Política de reembolso
REFUND POLICY
Returns
We accept returns within 30 days of delivery (35 days during special holiday periods). To be eligible, items must be in their original condition — unworn, unused, with tags attached, in original packaging — and accompanied by proof of purchase.
To initiate a return, contact us at info@thevankampstudio.com. If your return is accepted, we will send you a prepaid return shipping label along with instructions on how to send your package. Items sent back without prior authorisation will not be accepted.
Return address: Le Van Kamp Studio, 43 Rue Liancourt, 75014 Paris, France
Damages and Issues
Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately at info@thevankampstudio.com with your order number and a photo so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalised products
- Personal care goods
- Hazardous materials
- Sale items and gift cards
- Online acting classes and digital services
Exchanges
We do not offer direct exchanges. Return your item for a refund and place a new order separately.
EU Right of Withdrawal
If you are located in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be in its original condition — unworn, unused, with tags, in original packaging — with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note your bank or card issuer may require additional processing time. If more than 15 business days have passed since approval, contact us at info@thevankampstudio.com.
Owner: Merete Van Kamp, 43 Rue Liancourt, 75014 Paris, France, Phone: +33 754819595, Email: info@thevankampstudio.com
Le Van Kamp Studio — 43 Rue Liancourt, 75014 Paris, France — info@thevankampstudio.com — +33 7 54 81 95 95 — SIREN 895300846